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Frequently asked questions (FAQ)

1. What is a warehouse management system (WMS)? +

a WMS (warehouse management system) is a system designed to manage warehouse operations. it streamlines receiving, storing, and distributing goods, making warehouse processes more efficient, accurate, and faster, while reducing potential errors in warehouse management.

2. What are the functions of a warehouse management system (WMS)? +

a warehouse management system (WMS) operates with processes that are simpler than many people think. once you understand what a WMS is and how it works, you can take full advantage of its capabilities and apply it effectively. the main functions of a WMS consist of three core processes: 1. receiving, 2. storage, and 3. picking and shipping.

3. Key features of a warehouse management system +

1. Receiving – this is the first process in the warehouse. when goods arrive, staff inspect and record each item using barcode technology. data is stored for classification and inventory purposes, either entered manually or via automated system integration, creating the foundation of warehouse data.

2. Storage – the WMS assists with inventory management by identifying the most suitable storage locations, maximizing space utilization, and helping to plan warehouse layouts for optimal efficiency.

3. Picking and shipping – the WMS streamlines picking and shipping by accurately locating products within the warehouse. staff can follow system instructions to pick items, reducing errors and speeding up order fulfillment and distribution.

4. When and why should you use a WMS? +

a WMS helps solve common warehouse challenges:

1. Receiving issues – a WMS allows better stock visibility and preparation of storage space for incoming goods, preventing storage shortages.

2. Storage issues – the system identifies optimal storage locations and provides real-time tracking of items, reducing misplaced stock and improving picking accuracy.

3. Picking issues – with barcode integration, WMS enables quick and accurate product retrieval, supporting multiple picking strategies such as FIFO, FEFO, and LIFO.

5. How much does a WMS cost? +

the cost of a WMS varies depending on the provider and available features. monthly subscription packages typically start from xxx Baht per month.

6. What should I do if I forget my password? +

please contact IT Support to reset your password.

7. How can I learn to use the WMS? +

please refer to the user manual for guidance.

8. Can I log in on two devices at the same time? +

no, simultaneous logins on multiple devices are not supported.

9. Who should I contact if the system encounters issues? +

please contact IT Support.

10. How can I change my password? +

please contact IT Support to reset your password.

11. How do I add more admin accounts? +

please contact the Sales Department to purchase additional licenses.

12. What should I do if the network connection drops? +

please contact IT Support.

13. Customer service working hours +

monday – friday, 8:00 am – 5:00 pm